Autonemo

Autonemo

Industry: Fleet Management
Region: Bangladesh, Africa, Nigeria, Sri Lanka
Website: autonemogps.com

Overview

Autonemo is a GPS tracking and fleet management provider operating across Bangladesh, Africa, Nigeria, and Sri Lanka. As the company scaled, it faced major operational bottlenecks across four key areas: an inefficient manual ERP system, a cluttered website experience, an outdated mobile app interface, and a tracking platform that required usability improvements.

Build NYC Tech modernized the entire stack by developing a SaaS-based ERP, redesigning the website, mobile app, and tracking platform, and integrating Kothon to automate customer support. This transformation automated 95% of operations, reduced manual workloads and operational hours, improved conversion rates through better UX, and enabled seamless expansion into new international markets.

Challenges

  • Complex operational workflows: The system needed to handle intricate backend workflows across highly complex fleet and tracking operations.
  • Fragmented third-party integrations: Multiple external services had to be integrated smoothly and securely within a single, unified system.
  • Real-time tracking accuracy: Ensuring reliable, low-latency, and precise location tracking across diverse regions was technically challenging.
  • Connectivity and API dependencies: Maintaining stable, high-uptime integrations with payment gateways and location-based APIs was critical to performance.
  • Mission-critical communication systems: Reliable handling of automated email and SMS gateways was required to push instant operational updates and safety alerts.

Solutions

  • Structured implementation: Build NYC Tech delivered clean architecture and well-structured code across all modules to support heavy scalability and future-proof the software.
  • Analytical dashboard: A real-time data dashboard was built to provide deep operational insights and support immediate, data-driven decision-making.
  • End-to-end process automation: Manual workflows were fully automated, minimizing human errors and vastly improving efficiency across the entire ecosystem.
  • Customer support automation: Integrated Kothon to streamline customer interactions, handle automated routing, and significantly improve call center efficiency.